Right of cancellation

Right of cancellation

You are entitled to cancel this agreement within thirty days without giving a reason. The cancellation period is thirty days from the day on which you, or a third person nominated by you, who is not the promoter, have/has taken possession of the goods, or in the case of separate deliveries for a single order, the day on which you, or a third person nominated by you, who is not the promoter, have/has taken possession of the last item. To exercise your right to cancel you must inform us (ONLINE Schreibgeräte GmbH, Moosweg 8, 92318 Neumarkt, Tel. 09181/2596-94, Telefax 09181/2596-99, E-Mail info@online-pen.de) by clearly explaining (e.g. a letter sent by post, fax or E-mail) your decision to cancel this contract. You may use the attached cancellation form template, although this is not compulsory. To ensure that the cancellation period is fulfilled please send your notice to exercise your right to cancel before the end of the cancellation period.

Consequences of cancellation

If you cancel this contract, we have to refund any payments, which we have received from you, including delivery costs (excluding additional costs that may have been incurred as a result of you selecting a different type of delivery other than the most reasonable standard delivery offered), immediately and no later than fourteen days from the day on which we receive notification of your cancellation of this order. For this refund we use the same method payment that you used in the original transaction, unless otherwise specifically agreed with you; under no circumstances will you be charged as a result of this refund. We may refuse to refund until we have received the goods back or until you have furnished proof that you have returned the goods, depending on which is the earliest.
You must return or deliver the goods immediately and in any case no later than fourteen days from the day, on which you notify us of your decision to cancel this order. The period is protected if you return the goods before the end of the fourteen day period. We bear the cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value can be attributed to unnecessary handling on your part for checking the condition, quality and functionality of the goods.

Exclusion from the right to cancel

The right to cancel does not apply to orders for the delivery of goods which are not ready-made and for which production is governed by individual choice or specification by the customer or which are clearly customised to meet the customer’s personal requirements. Therefore there is no right to cancel for products which are provided with individual, personally selected engraving and for greeting cards with individual, personally selected wording. You cannot withdraw your declaration of intent in this respect.

Cancellation form template

(If you want to cancel the order, then please fill this form in and return to us.)

• To: ONLINE Schreibgeräte GmbH, Moosweg 8, 92318 Neumarkt, Telefax 09181/2596-99, E-Mail info@online-pen.de

• I/we(*) hereby cancel the agreement concluded by me/us for the purchase of the following goods (*)/the provision of the following service (*)
  

•     Ordered on (*)/received on (*)
•     Name of customer(s)
•     Customer(s) address
•     Customer(s) signature (only for information on paper)
•     Date

* Please delete where inapplicable.